Customer Service Advisor – Basingstoke

Customer service advisors at SNG serve as the primary contact for a large customer base, handling complex queries in a professional manner. The role involves active listening, problem solving, and using multiple computer systems to assist customers effectively. Candidates should display resilience, empathy, and excellent communication skills to connect with diverse individuals and colleagues. The position initially requires working from the Basingstoke office before transitioning to a hybrid working model. The role demands a basic understanding of home repair processes and a proactive attitude towards customer support. Employees work in a supportive environment focused on development, with opportunities for progression and training.