Customer Service Advisor – Newcastle

A Customer Service Advisor in Newcastle works within a vibrant contact centre environment, assisting customers with enquiries and ensuring high satisfaction levels. The role involves answering inbound calls, investigating concerns, explaining solutions clearly, and maintaining accurate records of interactions. Candidates should possess strong verbal communication skills, patience, and the ability to adapt their style to various customers. Experience in contact centres, retail, hospitality, or administration is advantageous, but not essential. The position offers a full-time schedule with a monthly bonus based on customer satisfaction, hybrid working options, and access to employee facilities. The team is friendly, supportive, and inclusive, committed to providing an enjoyable workplace experience.