Customer Service Advisor – Glasgow

A Customer Service Advisor at HMRC serves as the first contact for customers, providing guidance and assistance mainly via phone, email, and web chat. The role involves helping customers with tax payments, creating and updating records, and managing correspondence efficiently. Duties include assisting with debt management, calculating interest, and processing payments, requiring good communication, note-taking, and basic maths skills. The position necessitates working shifts between 7:45am and 8pm, including weekends, with a hybrid working model allowing remote work for part of the week. Training lasts between 6 and 12 weeks, during which full-time hours are expected, with subsequent flexible working arrangements. This role is suitable for individuals who are resilient, customer-focused, and keen to develop within a supportive environment.