Operational Account Manager – Solihull

An Operational Account Manager in Solihull is responsible for managing daily client accounts, ensuring service level agreements and key performance indicators are met, and utilising data to enhance operational efficiency. The role involves leading performance review meetings, analysing performance data, and delivering reports to clients and senior management. Candidates will also oversee a dedicated hire team, providing coaching and development, and deliver customer experience training to staff. The position requires extensive operational or account management experience, particularly within vehicle rental, fleet management, or mobility sectors, along with strong stakeholder management skills. Proficiency in data analysis and problem-solving is essential, and a full UK driving licence is required. Additional qualifications such as Project Management or Lean Six Sigma, and experience with digital customer service tools, are advantageous.