Claims Customer Service Representative

A Claims Customer Service Representative in Bournemouth manages claims related to health, disability, or bereavement, gathering supporting evidence and making decisions based on policies. The role requires handling sensitive situations with professionalism and empathy, demonstrating knowledge of pensions and retirement products. Skills in communication, problem-solving, and documentation review are essential, along with familiarity with FCA regulations and data protection. Candidates should be capable of explaining complex information clearly and concisely, with a high level of accuracy and rigour, and identifying discrepancies and potential fraud. The position involves using multiple IT applications and maintaining customer focus under pressure, supporting colleagues and continuous professional development.