Customer Service Agent – Edinburgh

An individual in this role will assist passengers throughout their journey by greeting, checking in luggage, and providing timely information about flights and policies. They will ensure all activities adhere to airline and airport safety regulations and collaborate efficiently with colleagues to maintain smooth operations. The role requires resolving passenger concerns effectively, demonstrating strong communication and problem-solving skills. Administrative duties such as data entry and reporting are part of daily tasks, along with enforcing environmental procedures as per the QHSE Manual. Candidates with prior experience in customer service, excellent communication skills, and flexibility for shift work are preferred. The position offers training, career growth potential, and various employee benefits, focusing on delivering excellent service within a dynamic environment.