Customer Service Advisor – Derby

A customer service advisor provides effective support to clients in a fast-paced logistics setting, handling inquiries and resolving issues with professionalism. The role requires a minimum of six months experience in a call centre and previous sales experience, including upselling skills. Candidates must have lived in the UK for the last five years and hold a clean DBS check. The position involves shifts between 08:00 and 19:15, totaling 37.5 hours weekly, with hourly pay of 15.34 GBP. Responsibilities include answering customer queries, offering tailored solutions, and maintaining high service standards to ensure customer satisfaction. Technical competencies include call handling, CRM systems, and communication skills, supported by behavioural qualities like professionalism, confidence, care, and teamwork.