Contact Centre Data Analyst – Coventry

The Contact Centre Data Analyst in Coventry is responsible for transforming raw data from contacts, surveys, and feedback into insights that improve customer satisfaction and staff performance. They will partner with operational teams to analyse high-volume data, identify trends, and suggest process improvements. The role involves creating reports and dashboards, tracking KPIs, and providing data-driven strategic input to support operational excellence. Candidates should possess experience in data analysis within customer service environments, be advanced Excel and Power BI users, and demonstrate strong communication and problem-solving skills. The position offers flexible working arrangements, opportunities for professional development, and a chance to make a social impact in a housing and community-focused organisation.