Customer Service Agent – Bury

The role involves responding to customer enquiries via telephone, email and online channels, providing accurate information about products and services, resolving complaints and queries professionally, maintaining customer records and updating internal systems, processing requests and orders, liaising with internal teams to resolve issues, following up with customers as needed, and maintaining high customer service standards. The position requires excellent communication skills, confident phone manner, problem-solving abilities, organisation skills, attention to detail, and proficiency with Microsoft Office and customer management systems. It is suitable for those who can work independently from home with reliable internet and a suitable workspace. The role offers fully remote working with regular hours, a supportive team environment, and flexible opportunities depending on experience.