Customer Service Representative – Edinburgh

A customer service representative in Edinburgh is responsible for managing inbound calls, providing assistance with banking transactions, disputes, and digital banking, and supporting vulnerable customers in a fast-paced environment. The role requires excellent communication skills, empathy, and the ability to handle complex customer situations independently. Candidates should have at least one year of telephony experience handling inbound calls, along with strong attention to detail and problem-solving abilities. The position involves working full-time hours, initially on-site, with potential for remote work after training based on performance. The role demands professional and courteous interaction, adherence to regulatory requirements, and a proactive approach to customer satisfaction.