Customer Services Advisor – Basingstoke

The role involves acting as the first point of contact for customers, resolving queries and providing support across multiple systems in a fast-paced environment. Employees are expected to have excellent communication skills, resilience, and good computer literacy to navigate various systems while engaging with customers. The position requires a proactive approach to problem-solving, empathy, and the ability to connect with colleagues across different departments. Work hours are on a rota basis between 8.00am and 6.00pm, with the opportunity for hybrid working after an initial period. The team fosters an engaging and supportive environment, with ongoing training and development to enhance skills and career progression.