Customer Service Advisor – Gateshead

A Customer Service Advisor at Northern Gas and Power is responsible for handling customer requests and queries via phone and email, prioritising and resolving issues efficiently. They investigate and address customer questions, maintaining accurate records across database systems. The role involves liaising with energy suppliers to chase updates and escalate issues, ensuring clients receive excellent service. The advisor communicates proactively with customers, supporting retention and relationship growth while managing confidential information securely. They work within a team environment, learning various systems, and contributing to positive results. The position offers diverse daily tasks, industry exposure, and opportunities for professional development within a supportive team.