Call Centre Agent – High Wycombe

The call centre agent at Taylor Wimpey provides outstanding customer service by managing inbound calls and liaising with contractors to resolve issues efficiently. They are responsible for accurately documenting customer interactions and raising complaints, ensuring clarity and thoroughness. The role requires quick assessment of customer needs, deployment of assistance for emergencies, and maintaining health and safety standards. Candidates should have experience in customer service and telephony, demonstrating professionalism, resilience, and multitasking abilities in a pressured environment. Technical skills include familiarity with Microsoft Dynamics and complaint management. Knowledge of house building is preferred, with the ability to work independently and prioritise tasks.